Refund Policy
This policy explains whether we offer refunds for SimPlay subscriptions and under what conditions. Payments are processed by Lemon Squeezy, our Merchant of Record.
The short version
- Try before you pay: every plan starts with a 14-day free trial. You are not charged during the trial.
- Cancel anytime: when you cancel, your subscription won't renew and you keep access until the end of the period you already paid for.
- Refunds: because there's a free trial before any charge, we generally don't refund payments already made — but we fairly review billing errors, duplicate charges, or technical problems on our side.
1. 14-day free trial
The best way to make sure SimPlay is right for you is to use the free trial. Every plan includes 14 days at no charge. If you cancel before the trial ends, you are not charged anything.
2. Cancellation
You can cancel your subscription anytime from the Lemon Squeezy customer portal (the link is in your purchase receipt email). Cancelling stops future renewals; it does not automatically refund the current period, but you keep access until that period ends.
3. When we do refund
We want to treat you fairly. We will issue a refund when:
- You were charged by mistake, or charged twice.
- A technical problem on our side prevented you from using SimPlay and we couldn't fix it.
- The law in your country grants you a refund right that applies to your purchase.
Request the refund within 14 days of the charge. Approved refunds are returned to your original payment method through Lemon Squeezy.
4. How to request a refund
Email us at support@simplay.app from the address you subscribed with, and include your Lemon Squeezy order number (it's on your receipt). We respond within a few business days.
5. Merchant of Record
Lemon Squeezy is the Merchant of Record for all SimPlay purchases: it processes payments, handles taxes, and issues refunds on our behalf. Their terms also apply to your purchase.
6. Contact
Questions about billing or refunds? Email us at support@simplay.app.